Like all precision instruments, your Sub-Zero, Wolf, ASKO, and Scotsman Consumer Products benefit from regular professional maintenance. Some basic maintenance is designed to be performed easily as part of your normal housekeeping routine.
Appliance Repair Service will come to your home or office and perform an annual Clean and Service. This includes the recommended condenser cleaning and annual replacement of air and water filters. Our Clean and Service Program also offers a complimentary multipoint inspection of your luxury appliance. While in your home, our Factory Certified Service technicians will answer any questions you have about your luxury appliances.
For your convenience, we’ve compiled a list of frequently asked questions and quick tips. If you need further assistance, we are more than happy to help. Just call us at 610-544-7500.
Q: What local areas do you serve?
A: We exclusively service Sub-Zero, Wolf, ASKO and Scotsman appliances for the greater Philadelphia Metropolitan Area. For a complete list of the zip codes we serve, click here.
Q: What is the best way to schedule an appointment?
A: Give us a call at 610-544-7500. Our friendly customer service representatives will get all the necessary information from you to schedule your service call as soon as possible.
Q: How do I locate my model and serial number?
A: Our customer service representatives are happy to help you with this. You can also find more information here.
Q: Does Appliance Repair Service offered timed appointments?
A: We do our best to accommodate the busy schedules of all of our customers. We offer appointments in time windows including first call, morning, midday and afternoon. You will receive a reminder the day before your appointment, and your technician will call you on the day of your appointment to give you an approximate arrival time at your home within your scheduled time window. This ensures you won’t be tied to your home waiting for your service call.
Q: What does Appliance Repair Service charge by the hour?
A: We don’t charge by the hour. For non-warranty calls, we have an initial diagnostic trip charge. Our factory certified technician will come to your home and assess what your unit needs to get back to optimal function. We pride ourselves on the honesty and integrity of our technicians and their ability to exceed your service expectations. During the diagnostic visit, your technician will give you a thorough explanation of the solution to get your luxury appliance back to its peak performance, including any additional parts and labor that may be required.
Q: What forms of payment does Appliance Repair Service accept?
A: We accept cash, personal checks, Visa and Master Card. Payment is due at time of service.
Q: What is the best temperature setting for my Sub-Zero’s optimum efficiency?
A: Sub-Zero recommends 38 degrees in the refrigerator and 0 degrees in the freezer.
Q: What routine maintenance should I do for my Sub-Zero refrigerator or Scotsman ice machine?
A: To ensure a long lasting appliance, the manufacturers recommend that you clean your refrigerator or ice machine at least twice a year or have this done once a year by a factory certified professional technician. For your convenience, Appliance Repair Service offers a Clean and Service call that will help maintain your appliance for years to come. Our factory certified technician will come to your home to thoroughly clean your appliance and conduct a comprehensive 23 point inspection to ensure that your unit is performing at its optimal efficiency. Services
Q: I prefer to clean the condenser myself. What’s the best way to do this?
A: Good for you! Sub Zero offers a step-by-step instructional video to guide you through each step of properly cleaning your unit’s condenser. http://www.subzero-wolf.com/assistance/answers/clean-the-condenser
Q: What warranties come with my Sub-Zero?
A: Sub-Zero and Wolf offer some of the best residential warranties in the industry. For two years from the date of original installation, your Sub-Zero product warranty covers all parts and labor to repair or replace, under normal residential use, any part of the product that proves to be defective in materials or workmanship. Up to 5 years after installation, Sub-Zero offers a fully covered warranty on any sealed system jobs. Up to 12 years after installation, Sub-Zero offers a partially covered warranty on any sealed system jobs. Please note: all warranty service must be performed by a factory certified service company such as Appliance Repair Service. For more information click here.
Q: Does Appliance Repair Service sell parts?
A: We keep an inventory of Sub-Zero, Wolf, ASKO and Scotsman parts on our technicians’ trucks so we can complete most service calls in a single visit to your home. Our trucks also stock water and air filters for separate purchase. If you want to order parts for any of these products yourself, contact the only factory certified parts distributor in the Philadelphia Metro area: www.mid-atlanticparts.com
Q: “SVC ICE” is flashing on the control board of my 600 series, 700 series Sub-Zero or BI series. Can I diagnose this myself?
A: Yes. On 600 series and 700 series, open the refrigerator section and look up at the control panel. Push the unit ON/OFF button once to turn the unit off. Leave the unit off for 30 seconds. Turn the unit back on at the ON/OFF button. This will reset the control panel. SVC should no longer be flashing and the word ICE should be displayed on the panel. If ICE is not displayed, push the ICE ON/OFF and ICE should light up on the control panel.
On a BI series Sub Zero, turn off the unit at the designated breaker for 30 seconds. After it has been off for 30 seconds, flip the breaker back on. This will reset the control panel. SVC should no longer be displayed on the control panel. “Cubes” should now show on the control panel. If you do not see this message, push the “Cubes” button on the control panel to turn on the ice maker.
If you need further assistance, please call us at 610-544-7500.
Q: My Wolf appliance keeps beeping even when the unit is off. Is there a simple fix I can try before setting up a service call?
A: Yes! Turn the unit off at the for 5 minutes. After 5 minutes turn the unit back on at the breaker. The unit should stop beeping. If it begins to beep again, please call Appliance Repair Service to set up a service call.
Q: My Sub-Zero is leaking on the floor. I have turned it off but it is still leaking. What should I do?
A: Even if the refrigerator or the freezer compartment ice maker is turned off, water is still flowing to the unit. Close the water shutoff valve to your unit to prevent continuing leakage on your floor.
Q: The lights just went out in my refrigerator/freezer section while I had the door open, what should I do?
A: Most Sub-Zeros have a feature that shuts down the section of the refrigerator that has been open too long. Close the door and leave it closed for half an hour and the light and the section should start up again.
Q: The door to my Sub Zero will not close all the way. What could be the issue?
A: Make sure no food or bottles are blocking the door. Nothing should hang over the shelves in the refrigerator or freezer inside the unit and on the unit’s doors.