Testimonials from Our Satisfied Customers

Appliance Repair Service is dedicated to being the most exceptional appliance repair company, and it’s because our customers mean the world to us. We work hard every day to achieve our motto of “exceeding expectations.” A Our technicians are consistently awarded with some of the highest customer satisfaction ratings in the country, and we appreciate that Sub-Zero, Wolf, and Cove has rated us among the Best in Class for customer satisfaction. Here are a few testimonials from past satisfied customers:

“Great experience. Our service provider Matt was prompt, knowledgeable and competent. He was meticulous in cleaning up after the job was complete. He brought our 20 year old subzero back to life! Thank you Appliance Repair Service and a special thank you to Matt!”

– Fanny B.

“We had a wonderful experience with Appliance Repair Service. Our technician was polite, thorough, and neat. He diagnosed the issue with our fridge very quickly and was able to fix the problem. We would absolutely use this company again and highly recommend them to others. The company has amazing customer service and it was honestly a pleasure to work with them.”

– Joanne W.

“I could not be more pleased with the quality of work and professional ethics of Chris McGuire. We recently had our freezer in our Sub-Zero refrigerator go down. The office mgr. at Appliance Service said although they had no appointments available that day, they would fit me in if they were able to find a gap in their schedule, anytime throughout the day. They said for emergencies such as this (not exactly life threatening, but I appreciate their genuine concern) they will do their best to fit us in. And they did. Chris the tech that came out had the correct circuit board in his van to solve our problem, which he did in about an hour. He was super polite. Showed my wife how to clean the vents in the refrigerator cooling unit. And to top it off he sent us a hand signed thank you note a week later!!! Who does that anymore?!?! Would not hesitate for an instant to call this company in time of need!”

– Stephen S.

“I am so happy with this company. I had a very bad leak in my Subzero refrigerator. I called 3 diff companies to try to get the leak fixed, It was so bad that it was running onto the floor and warping the wood. Nobody could give me an appointment for over a week. I was going away and didn’t want to leave my leaking refrigerator to make puddles on the floor. I called Subzero who suggested I call Appliance Repair Service. The woman on the phone took my information, put me on hold for 1 minute and said she could have some one at my house in 15 minutes!!!! Chris, the technician, arrived on time and within 20 minutes my refrigerator was fixed!!! They were polite and efficient and I couldn’t be happier with the service I received. I would definitely recommend calling them for refrigerator repairs!!!!!”

– Mindy S.

“Robby, we have been working with you and your company for over twenty years and I can tell you without any hesitation you are one of –  if not the finest company we deal with. You and your team are extremely professional, you show up when you say you will, you complete the requested service and always go above and beyond what is expected. In all our years I have never once had an issue that you didn’t resolve. When there have been questions, you have always answered them. It is for all these reasons we make sure our family and our customers use you for all their Sub-Zero, Wolf and now Cove service needs.  I can tell you we have never gotten anything but positive comments back from those we recommend you to. The manufacturers make a great appliance, and great appliances need great maintenance and service.  The after purchase service your company provides makes all the difference. We have had customers that have tried other service companies and are not satisfied.  We then tell them to call Appliance Repair Service – and any problem is immediately solved.  

Thank you for your continued excellence in servicing our needs. All the BEST!!!” 

– Paul J Finley, Nolen Companies 

“Appliance Repair Service has helped so many of our customers throughout the years.  We, as a kitchen design firm, have used their services continuously for over 30 years.  Many of our clients have Sub-Zero refrigeration and Wolf cooking appliances and we feel very secure knowing that if any question or problem arises, we can reach out and get an immediate response from the entire crew at Appliance Repair Service.  We have actually called them while installing a particular refrigerator or oven and talked to one of their technicians, who methodically walked us through the installation step by step.  We highly recommend our clients call Appliance Repair Service to have their Sub-zero refrigerators maintained each year for a nominal fee, to keep it running problem free for many years.  We whole heartily recommend this company and will continue to refer our clients to them.”

– Ron and Jan Petersen, Petersen Kitchens Inc. 

“Appliance Repair has been servicing my Sub-Zero and Scotsman appliances for over 30 years. This company is so good that whenever I need to replace an appliance, I only buy what they service. The technicians are first rate: They really know their appliances and won’t waste your time or money with needless repairs. They are friendly, smart and completely trustworthy, so much so that my “Go-to” Tech, Steve, knows where I hide my house key!”

– Cindy B.

“Your technician got to my home the same day and quickly resolved the issue. I was beyond thrilled with the service and professionalism of the technician and amazed at how he implemented COVID policy (covering his shoes, wearing  a mask properly, and maintaining social distancing).

– Lorie F.